Privacy Policy

DLV Portal ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. By using our services, you consent to the data practices described in this policy.

We collect information that you provide directly to us, including: Personal Identification Information: • Full name, date of birth, and nationality • Emirates ID number and passport details • Residential and business address • Phone number and email address • Photographs for official documents Business Information: • Company and trade names • Business activities and descriptions • Partner and shareholder details • Financial information for license fees Payment Information: • Card details (processed securely by Stripe — we do not store your card information on our servers) • Transaction history and payment amounts We also automatically collect certain technical information when you access our services.

We use the information we collect for various purposes, including: • Processing business license applications and renewals • Verifying your identity and eligibility • Communicating with you about your applications • Sending service updates and notifications • Improving our services and user experience • Complying with legal and regulatory requirements • Preventing fraud and ensuring security • Providing customer support

We may share your information with: Government Authorities: We share information with relevant UAE government departments as required for processing your applications. Service Providers: We may share data with third-party vendors who assist us in operating our platform. Legal Requirements: We may disclose information if required by law, court order, or government request. We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information, including: • Encryption of sensitive data in transit and at rest • Secure access controls and authentication • Regular security audits and assessments • Employee training on data protection • Incident response procedures

We retain your personal information for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and maintain business records. Business license records are retained in accordance with UAE government requirements.

Depending on your location and applicable laws, you may have the following rights: • Access: Request a copy of your personal data • Correction: Request correction of inaccurate data • Deletion: Request deletion of your data (subject to legal requirements) • Portability: Request transfer of your data • Objection: Object to certain processing activities • Withdrawal: Withdraw consent where processing is based on consent

Our website uses cookies and similar technologies to maintain your session and preferences, analyze website traffic, improve our services, and enable certain features. Google Analytics: We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymized usage data, including: • Pages visited and time spent on each page • Referral source (how you arrived at our site) • Approximate geographic location (country/city level) • Device type, browser, and operating system This data helps us improve our website and services. Google's use of this data is governed by Google's Privacy Policy: https://policies.google.com/privacy You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout You can also control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

We use the following third-party services to operate our platform. Each service has its own privacy policy governing their use of data: • Google Analytics (Google LLC) — Website analytics and visitor insights. Privacy Policy: https://policies.google.com/privacy • Stripe (Stripe, Inc.) — Secure payment processing. Your payment card details are handled directly by Stripe and are never stored on our servers. Privacy Policy: https://stripe.com/privacy • Supabase — Secure cloud database and authentication services for data storage and user management. We recommend reviewing the privacy policies of these services to understand how they handle your data.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy or our data practices, please contact us: Data Protection Officer DLV Portal Goodhand Center, M Floor Dubai, United Arab Emirates Email: privacy@dubaieconomycenter.com Phone: +971 4 250 8884